Shipping and Delivery
Shipping & Delivery Policy
Last Updated: September 2026
At Mila Florida, we aim to process and deliver your order as efficiently and safely as possible.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order through our website, you agree to this Shipping & Delivery Policy.
1. Company Information
This website is operated by:
Company: Mila Florida
Website: https://milaflorida.com/
Email: info@milareese.com
Throughout this policy, the terms “Company,” “we,” “our,” and “us” refer to Mila Florida.
2. Order Processing
Orders are generally processed within 1–3 business days.
Processing may include:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Transfer to the selected shipping carrier
Processing time does not include shipping time.
During holidays, promotional periods, sales, or times of high order volume, processing may take longer than usual.
Once your order has been processed and shipped, tracking information may be sent to the email address provided during checkout.
3. Shipping Destinations
Mila Florida currently ships to destinations made available during checkout.
Shipping availability may depend on the customer’s country, region, postal code, and available shipping services.
We reserve the right to refuse or limit shipments to destinations where delivery is unavailable, restricted, or not reasonably possible.
4. Estimated Delivery Times
Our typical estimated shipping time is approximately:
3–7 business days after processing
Please note that processing time of approximately 1–3 business days is separate from the estimated shipping time.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- Shipping carrier delays
- Customs processing
- International transportation
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Events beyond our reasonable control
During particularly busy periods, delivery may take longer than the standard estimated timeframe.
5. Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information.
Tracking information may take approximately 24–72 hours to become active after shipment.
Some carriers may not immediately update tracking information while a package is in transit.
Temporary pauses in tracking updates do not necessarily indicate that a package is lost or delayed.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- ZIP or postal code
- Country
- Email address
- Phone number, where required
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at info@milareese.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Mila Florida is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
7. Delivered Orders
An order will generally be considered delivered when the shipping carrier marks the package as delivered to the shipping address provided during checkout.
If tracking shows that your order has been delivered but you cannot locate the package, we recommend checking:
- Household members
- Neighbors
- Building management
- Reception or front desk
- Mailroom
- Parcel lockers
- Around the delivery location
- Your local shipping carrier or delivery office
Please contact the shipping carrier directly where appropriate, as they may be able to provide additional delivery information.
If you still cannot locate your package, please contact us with your order number and tracking information so we can review the situation.
8. Shipping Delays
Shipping delays may occasionally occur.
If your order appears delayed beyond the estimated delivery timeframe, please contact us at:
When contacting us, please provide your order number so we can assist you more efficiently.
Please keep in mind that estimated delivery times do not constitute a guaranteed delivery date.
9. Lost Packages
A package is not automatically considered lost because tracking has temporarily stopped updating.
If the shipping carrier officially confirms that a package has been lost, Mila Florida will review the circumstances of the shipment.
Depending on the circumstances and applicable consumer laws, an appropriate solution may include:
- A replacement shipment
- Store credit
- A refund
We may request information from the customer or shipping carrier before determining the appropriate resolution.
10. Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Clear photos showing the damage or defect
- Photos of the packaging where relevant
Please contact:
After reviewing your request, an appropriate solution may include:
- Replacement
- Store credit
- Partial refund
- Full refund
The appropriate resolution will depend on the circumstances, available evidence, and applicable consumer protection laws.
11. Order Cancellations
Orders may only be cancelled if they have not yet entered processing or fulfillment.
Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
If you would like to request a cancellation, please contact us as soon as possible at info@milareese.com.
A cancellation request is not considered approved until you have received confirmation from Mila Florida.
If cancellation is no longer possible, you may need to follow our Return Policy after receiving your order.
12. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
If this happens, you may receive:
- Multiple packages
- Multiple shipping confirmation emails
- Multiple tracking numbers
- Packages arriving on different dates
Receiving only part of your order does not necessarily mean that other items are missing.
Please review all tracking information associated with your order before contacting us regarding a missing item.
13. International Shipping & Customs
Some Mila Florida orders may be shipped internationally or fulfilled through international shipping partners.
International orders may be subject to:
- Customs inspections
- Import processing
- Local delivery procedures
- Additional transit time
Customs processing times vary by destination and are outside our direct control.
Where customs duties, import taxes, or similar charges apply, they will be handled in accordance with applicable law and any information provided during checkout.
14. Circumstances Beyond Our Control
Mila Florida is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Customs inspections
- Shipping carrier disruptions
- Labor strikes
- Government actions
- Public health events
- Transportation disruptions
- Technical failures
- High seasonal shipping volumes
- Incorrect customer information
Where possible, we will make reasonable efforts to assist customers when such delays occur.
15. Changes to This Shipping Policy
Mila Florida reserves the right to update or modify this Shipping & Delivery Policy when necessary.
The most recent version will be published on our website with the applicable “Last Updated” date.
Changes will not affect rights that customers have under applicable consumer protection laws.
16. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us:
Company: Mila Florida
Website: https://milaflorida.com/
Email: info@milareese.com
Please include your order number when contacting us about an existing order so we can assist you more quickly.