Return & Refund Policy

Last Updated: September 2026

At Mila Florida, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, replacements, and order cancellations are handled.

By placing an order through our website, you agree to this Return & Refund Policy.

1. Return Period

Customers may request a return within 30 days after receiving their order.

The return period begins on the date the shipping carrier confirms that the order has been delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Authorization

Before returning any product, please contact us at:

Email: info@milareese.com

Please include:

• Your order number

• Your full name

• The email address used for the order

• The product(s) you wish to return

• The reason for the return

• Photos if the product is damaged, defective, or incorrect

Please wait for return instructions before sending your package.

Returns sent without prior authorization or to an incorrect return address may not be accepted or may experience significant processing delays.

3. Return Eligibility

To qualify for a return, products must generally:

• Be returned within 30 days after delivery

• Be unused, except for reasonable fitting or inspection

• Be unwashed

• Be undamaged

• Be in their original condition

• Have original tags or labels attached where applicable

• Be returned with original packaging where reasonably possible

Customers may try on clothing to determine fit, provided the product is not worn beyond what is reasonably necessary to inspect or try it on.

Products showing signs of extended wear, washing, damage, stains, odors, alterations, or other use may not qualify for a refund.

4. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

• Products returned outside the 30-day return period

• Products showing signs of wear or use beyond reasonable fitting

• Washed products

• Damaged products where the damage was caused after delivery

• Products without applicable tags or labels

• Personalized or customized products

• Products subject to hygiene or safety restrictions

• Gift cards

• Final-sale items where clearly identified as non-returnable before purchase and where permitted by law

Any additional exclusions will be clearly communicated where applicable.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A clear description of the issue

• Photos clearly showing the product

• Photos showing the damage, defect, or incorrect item

• Photos of the packaging where relevant

• A photo of the shipping label where available

Once we have reviewed your request, an appropriate resolution may include:

• A replacement

• Store credit

• Partial refund

• Full refund

The appropriate resolution will depend on the circumstances, supporting information provided, and applicable consumer protection laws.

6. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs.

Return shipping costs are not reimbursed for standard returns such as:

• Change of mind

• Incorrect size selection

• Personal preference

• A product no longer being wanted

Where a return is required because Mila Florida sent an incorrect, damaged, or defective product, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

We strongly recommend using a tracked shipping service for returns.

Mila Florida cannot be responsible for returned packages that are lost in transit before reaching the designated return location.

7. Return Address

Customers must contact us before sending a return.

The correct return address will be provided as part of the return authorization process.

Do not automatically return your order to the address shown on the original shipping package, as this may not be the correct return processing location.

Some returns may need to be sent to an international return facility, including a facility in China, depending on the product and fulfillment location.

International return shipping costs are generally the responsibility of the customer unless otherwise required by law.

Customers are responsible for ensuring that the return is correctly addressed and properly packaged.

8. International Return Costs

Because some products are fulfilled internationally, return shipping costs may be higher than domestic shipping costs.

The exact return shipping cost is determined by the carrier selected by the customer and is outside the control of Mila Florida.

Customers may compare available tracked shipping services before returning a product.

Mila Florida does not add additional fees to the shipping rate charged by the customer's selected return carrier.

9. Return Inspection

Once your returned product has been received, it will be inspected to confirm that it meets the eligibility requirements of this policy.

We may check:

• Product condition

• Signs of use or wear

• Tags and labels

• Packaging where applicable

• Whether the correct product has been returned

• Whether all components included with the product have been returned

If additional information is needed, we may contact you using the email address associated with your order.

10. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been issued by Mila Florida, it may take additional time for the refund to appear in your account.

Processing times depend on your:

• Bank

• Credit card provider

• Payment provider

• Original payment method

Mila Florida does not control the processing time of banks or third-party payment providers after a refund has been submitted.

11. Original Shipping Costs

Original shipping charges are generally non-refundable unless:

• The return resulted from an error by Mila Florida

• The product arrived damaged, defective, or incorrect and reimbursement is required

• Applicable law requires otherwise

Return shipping costs are also generally non-refundable.

12. Partial Refunds

In certain circumstances, Mila Florida may offer a partial refund as an alternative resolution.

A partial refund may be offered where appropriate based on:

• The condition of the product

• The nature of the customer’s concern

• Minor product issues

• Customer preference to keep the product instead of returning it

• Other circumstances reviewed by our customer service team

Customers are not required to accept an optional partial refund where they otherwise have a valid right to return the product under this policy or applicable law.

13. Exchanges

Direct exchanges may not always be available.

If you need a different size, color, or product, please contact us at info@milareese.com.

Depending on availability and the circumstances, we may provide instructions for:

• Returning the original product

• Ordering a replacement size or color

• Receiving another appropriate solution

14. Order Cancellations

Orders may only be cancelled before they have entered processing or fulfillment.

If you would like to cancel an order, please contact us as soon as possible at:

info@milareese.com

Submitting a cancellation request does not guarantee that the order can still be cancelled.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

A cancellation is only confirmed once you receive confirmation from Mila Florida.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with this Return & Refund Policy.

15. Incorrect Size Ordered

Customers are responsible for reviewing the product description and applicable size chart before placing an order.

If you order an incorrect size, you may request a return within the applicable 30-day return period, provided the product meets all return eligibility requirements.

Return shipping costs for sizing-related returns are generally the customer's responsibility unless otherwise required by law.

16. Delivered Orders

An order is generally considered delivered once the shipping carrier confirms delivery to the shipping address provided during checkout.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

• Household members

• Neighbors

• Building management

• Reception desk or mailroom

• Parcel lockers

• Around the delivery location

• Your local shipping carrier

Please contact us if you are still unable to locate your order after completing these checks.

17. Lost Returns

Customers are responsible for ensuring returned products reach the return location provided by Mila Florida.

For this reason, we strongly recommend using a tracked shipping method and keeping your:

• Shipping receipt

• Tracking number

• Proof of postage

A refund cannot normally be processed for a return that does not reach the designated return location unless otherwise required by applicable law.

18. Chargebacks & Payment Disputes

We encourage customers to contact Mila Florida before initiating a chargeback or payment dispute so we have an opportunity to resolve the issue directly.

Opening a chargeback or payment dispute may delay resolution while the payment provider investigates the claim.

Where necessary, Mila Florida may provide the payment provider with relevant information, including:

• Order information

• Tracking information

• Delivery confirmation

• Customer communications

• Refund or return records

• Website policy information

• Information relating to the transaction

Nothing in this section prevents a customer from exercising any lawful right to dispute a transaction.

19. Abuse of This Policy

Mila Florida reserves the right, where legally permitted, to refuse or limit returns, refunds, replacements, or future purchases where there is reasonable evidence of:

• Fraud

• Fraudulent return activity

• False or misleading claims

• Chargeback abuse

• Excessive or abnormal return activity

• Returning a different product than the product ordered

• Deliberate product damage

• Abuse of promotional offers or discounts

• Misuse of this Return & Refund Policy

Each situation will be reviewed individually.

This provision does not limit legitimate rights available to customers under applicable consumer protection laws.

20. Changes to This Policy

Mila Florida may update this Return & Refund Policy from time to time.

The latest version will be published on our website with the applicable “Last Updated” date.

Changes will not remove any mandatory consumer rights applicable to orders already placed.

21. Contact Information

If you have any questions regarding a return, refund, cancellation, replacement, or your order, please contact us:

Company: Mila Florida
Website: https://milaflorida.com/
Email: info@milareese.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.